IT Service Management

IIHT is a congregation of some of the best pioneers in IT Infrastructure management. We have resources and expertise to manage every level of complexity and criticality.

Our IT Service Management (ITSM) solutions are based on ITSM best practices, as documented in the IT Infrastructure Library (ITIL). ITSM best practices provide for a systematic approach to the planning, development, delivery and support of IT services that enables IT decision-makers to:

  • Enhance service levels
  • Align IT goals with those of the business units they support
  • Spend IT dollars for the right business reason
  • Make "excellence in service" part of their culture
  • Improve the quality and reliability of IT services